Customer Support

Shopify Inbox

Give your customers the ability to interact with your business in real-time and increase sales and improve customer satisfaction. Easily manage customer communications and provide excellent support service from one convenient location.

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What is Shopify Inbox?

Shopify Inbox is a chatbox to interact with your app customers in real-time. It enables you to receive pings when shoppers have queries, display automated messages for easy queries, and redirect them to customer support for advanced queries.

Improve the chances of making a sale and amplify the potential for higher profits by proactively initiating a chat with your customers.

How it works

Shopify Inbox provides features for automated messages, live chats, and instant communication tools to improve conversions.

  • Customize the appearance of the inbox chat window

  • Understand customers quickly with profile and cart details

  • Capture contact details to grow your customer base

  • Automate welcome, informational, cart recovery, shipping & order messages

  • Redirect or adjust queries to automated messaging and FAQs.

  • Manage conversations from online stores and social channels

  • Send product recommendations & discounts without leaving the chat

  • Track results to analyze conversions through chats

How Shopify Inbox will help you?

Integrate Shopify Inbox to your app on Swipecart to save time, increase sales, and improve customer service.

  • Increase app engagement

  • Reduce cart abandonment

  • Build customer trust & loyalty

  • Convert more sales with merchandising

  • Provide personalized shopping experiences