Customer Support

Zendesk Chat

Deliver excellent customer service to customers with live chat features to resolve queries instantly. Keep track of customer queries and the pages they are visiting in real-time and chat proactively to convert shoppers into customers and increase sales.

Zendesk ChatZendesk ChatZendesk Chat

What is Zendesk Chat?

Zendesk Chat is a helpdesk and ticketing tool to help you chat with app customers. It has active real-time visitor monitoring, chat history, and analytics to provide instant support.

Convert shoppers into customers and reduce support costs by streamlining your service operation with Zendesk Chat.

How it works

Embed Zendesk live chat in your app with a click of a button to help solve customer service tickets faster.

  • Access all customer data and conversations from one place

  • Pre-configure triggers for automated responses

  • Respond to tickets from various sources such as emails & social channels

  • Localize display information in customers’ preferred language

  • Reach out to customers on live chat with coupon codes and discounts

  • Process refunds and cancellations directly from Zendesk Support sidebar

  • Machine Learning chatbot to evaluate customer queries and responses

  • Route FAQs and low-touch tickets to the self-service customer portal

  • Customize Zendesk Chat to suit your app branding

How Zendesk Chat will help you?

Solve customer queries faster with access to relevant customer data by integrating Zendesk Chat with your app on Swipecart.

  • Improve customer satisfaction

  • Boost shopping experiences

  • Build brand trust and loyalty

  • Increase sales and conversion